The unit is not being returned for evaluation.It is not possible to verify an assignable cause without evaluating the alleged complaint product.Insufficient information for a complete investigation.The dhr for lot 05113-01 was reviewed.The units met manufacturing specifications when released and there were no issues related to the complaint.There were (b)(4) units released from lot 05113-01.A review of lot history showed that there were (b)(4) reported unit failures for functionality.This lot has a failure rate of (b)(4).No significant trend was observed.A review of the complaint database showed that in the past six (6) months of the complaint open date ((b)(6) 2012 - (b)(6) 2013) there were ten (b)(4) reported complaints from this facility.Per the sales rep, the customer was not using a compression cuff, which can lower the psi of the bag.This cause cannot be verified.The rep also stated that when units stop cutting, the staff immediately installs a new cartridge without trying to troubleshoot the unit.The rep has since in-serviced the staff.Since the staff retrain, the frequency of complaints from this facility has decreased.(one complaint reported).
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