The customer alleged they received a questionable d-dimer result for one patient.The specific date of this event was requested but not provided.The customer tested the patient's sample with the d-dimer assay on a (b)(4) analyzer.The result was 10.61 ug/ml.Information on whether the result was reported outside the laboratory was requested but not provided.The customer suspected the result was falsely high and returned the patient's sample for investigation.The sample was tested with the d-dimer assay on an integra 400 plus analyzer and the result was 8.87 ug/ml.The sample was tested with a hexamate d-dimer assay from medical and biological laboratories co.Ltd on a sta-r evolution analyzer and the result was 1.46 ug/ml.The sample was tested with a sta liatest d-dimer assay on a sta-r evolution analyzer and the result was 1.70 ug/ml.There were no deaths, injuries, illnesses, or deteriorations in health associated with the erroneous results.The customer would not provide information on whether the patient was harmed by this event.
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