Customer called to report he suspects drop in hematocrit is due to treatment procedure with uvar xts instrument.Name and function of complainant: therakos field trainer (fts) reported on behalf of customer.Therakos fts emailed to cts to report on behalf of customer, suspicion of a drop in the hematocrit levels of a pt had been observed over period of multiple treatment.Pt received transfusion on (b)(6) 2013.Started treatment on (b)(6) 2013, hgb 10.2; next 2 treatments on (b)(6) 2013, hgb 9.5; next 2 treatments on (b)(6) 2013, hgb 9.0; next 2 treatments on (b)(6) 2013, hgb 8.0.Fts spoke with customer and discussed the need to do a manual return of residual red blood cells following frequent xts ecp treatments in order to maintain hematocrit.Currently they are not doing this.Customer did not return the kit for investigation.Fts confirmed that customer has the most recent copy of the xts operator's manual (rev j) and that it contains the instructions for manual return of the residual red blood cells (rbcs) to maintain hematocrit.Customer stated will try this method with the next treatment procedure.They will call at that time if they need further assistance.
|
Batch record review could not be conducted because lot number was not provided.A follow-up attempt was made to obtain a lot number, but cts rep was not able to obtain info.Complaint lot review could not be conducted since no lot number provided.The assessment is based on info available at the time of the investigation.The instrument performed as intended; however, therakos has elected to report this incident due to the pt transfusion.(b)(4).
|