Batch record review: a review of lot file b721 shows no nonconformance associated with this log.This lot met all release requirements.A review of complaints received for lot b721 was performed.There was one other centrifuge bowl leak reported at the time of the investigation.No trends were detected.Service order (b)(4) feedback: field engineer arrived.Centrifuge chamber was full of blood and the kit was still in system.Cleaned centrifuge inside and outside.Replaced centrifuge covers and drain bag.Centrifuge with test bowl and vacuum checked, then performed checkout procedure.Repairs have returned this instrument to expect operation.Customer submitted photos for investigation.The investigation was still ongoing at the time of the report.Therefore, no root cause could yet be determined.(b)(4).
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