Customer reported a photo activation module leak directly to (b)(4) on (b)(6) 2014.The customer did not report the event directly to therakos.Name and function of complainant: same as reporter.Letter from (b)(4) was received by therakos on (b)(6) 2014 to notify that the customer had reported the event.The delay in documentation was due to the instrument serial number missing.Therakos css contacted (b)(4) (contact on (b)(4) letter) on (b)(6) 2014 to get the serial number and any additional information.No answer was received.Therakos css called the customer, nurse (b)(6), on (b)(6) 2014 but she had little time to provide additional information.The nurse reported that there was a photoactivation leak that was reported directly to (b)(4) on (b)(6) 2014 but she could not provide the exact date that the event occurred.Nurse (b)(6) stated that the exact date that the event occurred.Nurse (b)(6)state that the patient was fine.She was asked but did not provide any additional patient or event information.
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