Customer reported four system occlusion alarms occurred during cycle 2 elutriation.No kinked lines or blood clots were visible.Customer verified the anticoagulant and saline spikes were connected to the correct bags.Customer delivered two saline boluses to the patient with the instrument successfully.Customer resumed the treatment and another system occlusion alarm occurred.Customer ended cycle 2, and the volume in the bowl and return bag were successfully returned to the patient.Customer resumed treatment again and system occlusion alarm returned.Customer conferred with the attending physician and chose to end the treatment, and start a new treatment with a new kit.The blood volume in the kit was successfully returned to the patient by the instrument.No clots were reported to be visible.Update (b)(4) 2014: customer called back to report that the patient did complete a full treatment with a new kit from the same lot number with no further alarms, however the patient is currently in the icu for bleeding due to the amount of heparin the patient received from the photopheresis treatments.During the first treatment, the patient received (b)(4)units of heparin (a/c ratio set to 10:1) and during the second treatment, the patient received (b)(4) units of heparin (a/c ratio set to 8:1); using (b)(4) units of heparin in a 500ml bag of normal saline and the patient's platelet count was (b)(4).Customer stated that no clotting was found in the second kit used, the patient had a vortex port used in single needle mode.Css will follow up with the customer next week regarding this patient's next photopheresis treatment.Update (b)(4) 2014: css left two (2) messages for customer to return phone call.Customer called back and informed css that she has not had any updates on the patient, just that ecp is on hold for this patient.No product was returned for investigation.
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Batch record review of lot c710 was conducted.There were no non conformances associated with this lot, lot met lease requirements.Trends have been reviewed for this complaint category and no trend has been detected for any lot.The assessment is based on info available at the time of the investigation.No product was returned by customer for investigation; therefore, a definite root cause could not be determined at this time.Several attempts are being made to obtain more details related to the bleeding.If any further info is obtained a supplemental report will be created accordingly.(b)(4).
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