Customer is reporting a centrifuge bowl leak.Customer called to report a bowl separation during the treatment, customer reported, he installed the kit and it was installed correct.Customer stated the only alarms experienced before the bowl leak was collect and return pressure alarms that were cleared.Service order# (b)(4) was dispatched to inspect the instrument.Customer submitted photos for investigation.
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A batch record review for lot file for b345 was performed.There were no non-conformances for this lot.This lot met all release requirements.A review of complaints received for lot b345 was performed.There were no other centrifuge bowl leaks reported to date for this lot.No trends detected.Service order (b)(4): field engineer found pressure transducer out of range replaced drive tube clamps damaged, replaced and leak strip damaged replaced.After repair it was able to run section checkout without error.Repairs have returned this instrument to expected operation.This assessment is based on the information available at the time of the investigation.The submitted photographs were analyzed.The kit was not received for analysis.A leak was confirmed, but a root cause could not be determined.A more thorough analysis would have been possible if the kit had been returned for examination.No remedial action was taken.Complaints of this nature are monitored through tracking and trending.Should a trend arise, further action will be taken.(b)(4).
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