(b)(6) 2012, us and (b)(6) customers were sent an urgent patient safety advisory informing them of the need for proper care and preventive maintenance of their device informing them of improperly maintaining instruments that may cause donor site injuries or result in damage to the graft.The device was returned to the manufacturer for repair and evaluation.The service record indicates that the device was manufactured on 05/10/2013 and has no repair history at zimmer surgical.Evaluation of the device observed prior to repair, the test mesh and calibration check could not be performed due to the damaged comb.The repair of the device included replacement of the comb, side plates and bushing.Customer returned three cutters for evaluation all displayed minor nicks.Only one cutter produced an unacceptable test mesh and was returned to the customer as non-repairable.Customer did not return any carriers for evaluation.Improper handling by the user most likely caused the damage to the comb, which most likely caused the customer's reported event.It is unknown as to which cutter the customer utilized during the reported event; however, one of the cutters did not produce an acceptable test mesh during testing and could have caused the customer's reported event.The device was serviced and returned to the customer.
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