Catalog Number 511.902 |
Device Problem
Failure to Power Up (1476)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Event Description
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Device report from synthes europe reports an event in (b)(6) as follows: the device does not have power.This is report 1 of 1 for (b)(4).
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Manufacturer Narrative
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Device is an instrument and is not implanted/explanted.(b)(6).The investigation could not be completed; no conclusion could be drawn, as no product was received.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Manufacturer Narrative
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Device was used for treatment, not diagnosis.Additional narrative: subject device has been received and is currently in the evaluation process.Investigation is ongoing; no conclusion could be drawn.Service history review of the device has been performed.The review indicates that the device has not been serviced during the past 6 months.There is no information relevant to the current complaint issue.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Manufacturer Narrative
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Additional narrative: a service and repair evaluation was completed: the device failure reported by the customer could not be confirmed because the defect of the attachment is related to normal wear of a component that has been replaced.The service history review shows no previous service conditions relevant to the current complaint issue.The device has been serviced and functional testing has been performed in accordance with the service manual.During the pre-repair diagnostic assessment the service technician identified the failure code as bearing defect.The service technician identified the probable root cause as normal wear.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Search Alerts/Recalls
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