The customer contacted the siemens technical solutions center (tsc).The customer stated that laboratory information system (lis) alerted them that the rolling mean of vitamin b12 was elevated.The customer ran quality controls (qc), and results were out-of-range.A siemens customer service engineer (cse) was at the customer site.After evaluation of the instrument and instrument data, the cse determined that the cause of discordant results was a clogged aspirate probe 4 waste tubing and pinch valve.The cse replaced the waste tubing and pinch valve.The instrument is performing according to specifications.No further evaluation of the device is required.
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