The device was returned to the mfr for repair and evaluation.The service record indicates that the device was manufactured on 01/27/1999 and was last repaired on 08/20/2012 for a non-related issue.Evaluation of the device observed that the customer returned a 2195 ratchet, which had an over-exposed set screw inside the gear and prevented the ratchet from fitting to the roller.The right end of the roller was comb.Prior to repair, a test mesh and calibration check could not be performed due to the damaged comb.Customer did not returned any cutters for evaluation.Improper handling by the user most likely caused the damage to the comb, which most likely caused the customer's reported event.Usage of a 2195 ratchet as opposed to the 7701 ratchet most likely caused the damage to the ratchet gear and roller, which likely contributed to the customer's reported event.The device was serviced and returned to the customer.
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