A field service rep (fsr) reported that during customer requested time and material preventative maintenance (pm) of the device, the roller pump lid had a crack near hinge point.The lid did not mount securely to roller head due to worn black plastic mounts.This unit is being used for animal research-"not for human use." since the event occurred during preventative maintenance, there was no pt involvement.
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Further discussion with the field service rep (fsr), the roller pump lid is very loose, not very secure and could fall off the pump if bumped during use.This would lead to a pump stop.The field service rep (fsr) install a new roller pump lid.The suspect lid was returned to the mfr for eval.If add'l info becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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