Hill-rom technician support spoke with the account and gave them the part numbers for the side rail latch and hardware that are needed.No info was given on how the parts became missing.Per the hill-rom service manual it is necessary for stretchers to have an effective maintenance program.We recommend that you do annual preventative maintenance.Make sure the side rails are not bent or twisted.Make sure the latch mechanisms operate correctly.You must hear an audible click when the side rail is raised to the up position.Check for loose or missing hardware.Tighten, repair or replace as necessary.The account will replace the left side rail latch, bushing, screw and nut to resolve the issue.Based on this info, no further action is required.
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