There was no (b)(4) device of lot c904596 in stock at the time of the investigation.As the device is not available to be returned, a document based investigation was carried out.An image was provided.The customer complaint could be confirmed as the image provided confirmed that the stent was encrusted.A summary of comments received from the relevant product manager was as follows: stent encrustation is a common occurrence with urinary stents.The severity varies depending on the patient especially with patients who are known stone formers there is a higher risk of stent encrustation which may be what the doctor was referring to when he said the patient was not a good candidate." as the device was not returned for evaluation, we are unable to conclusively determine the root cause of this complaint.Resonance stent devices are used for temporary stenting of the ureter in adult patients with extrinsic ureteral obstruction.These devices are intended for one-time use.As per instructions for use, ifu, removal or replacement of a resonance stent is standard procedure.Potential adverse events associated with indwelling ureteral stents listed in the instructions for use, ifu include and are not limited to stent encrustation.A warning on the instructions for use, ifu, advises the following: "patients should be checked at regular intervals utilizing techniques such as abdominal x-ray (kub film).Use of this device should be based upon consideration of risk-benefit factors as they apply to your patient.Informed consent should be obtained to maximize patient compliance with follow-up procedures." from the information provided the stent was implanted on 12/18/2013 and removed from the patient on (b)(6) 2014 as a renal scan performed on the day of removal showed severe encrustation.A final warning in the instructions for use, ifu indicates that: "individual variations of interaction between stents and the urinary system are unpredictable." prior to distribution all resonance stent devices are subject to visual inspections to ensure device integrity.A review of the manufacturing records for lot number c904596 did not reveal any discrepancy related to the complaint issue.From the information provided the patient did not experience any adverse effects due to this occurrence.The device was successfully removed and replaced with two plastic stents.Complaints of this nature will continue to be monitored for potential emerging trends.Quality engineering will continue to monitor complaints of this nature for potential emerging trends.
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