(b)(6) called patterson medical customer service on (b)(6) 2014 to report she found her mother on the floor of her bedroom.She took her mother to the emergency room.X-rays taken showed a right hip fracture for which she subsequently had surgery.Customer stated she used the economy alarm monitor and 20" x 30" bed pad - 1 year which she had purchased on (b)(6) 2014.Customer stated, "the pad seems to be the issue where it is not reacting to when pressure released (i.E.The person laying on the pad gets up).As of (b)(6) 2014, her mother is in a nursing/home rehab facility since having her surgery on (b)(6) 2014.
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