Customer called to report centrifuge bowl break during cycle 1.Customer aborted the procedure and did not return any blood or products to patient.Customer stated there was a noise which sounded like the centrifuge bowl lost pressure.Customer stated they have cleaned the centrifuge bowl and noted the centrifuge bowl was cracked at the bottom.Css asked the patient was alright, customer stated, yes patient was fine and they have started a new treatment for the patient.Service order # (b)(4) will be dispatched as per customer's request.Css asked if kit was available to return for investigation, customer stated no the kit has been discarded.
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A batch review of lot b725 was performed and there was one nonconformance associated with this lot.At the time of investigation there was no trend for xts centrifuge bowl leak/break.(b)(4) created (b)(4) for further investigation.Service order feedback from the field engineer replaced failed pump and ran checkout, tested ok, unit ok.The assessment is based on information available at the time of the investigation.No product was returned; therefore, a root cause could not be determined based solely on the information provided by the customer.Complaints of this nature are monitored through tracking and trending.Should a trend arise, further action will be taken.(b)(4).
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