The reported device was not received for investigation; therefore, the reported failure cannot be confirmed.The complaint will be closed without a detailed investigation report and based on probable root cause.In the event that the device is received, the complaint will be reopened, a full evaluation will be conducted, and the investigation will be updated with the new results.Probable root cause for the reported failure involving this device could have been caused by: power supply malfunction, unwanted movement of internal components / wiring, use error, manufacturing/assembly error, system design.In sum, the reported failure could not be confirmed since the device was not received at stryker endoscopy for investigation.
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