As the end user went to sit on the commode, the seat support bars separated and she fell.She was prescribed medication for muscle spasms.The sample was returned and evaluated.It was confirmed that the right and left commode bucket support bars had disconnected from the unit.The bars are a non weight bearing component of the device and should not fail prematurely.The facility reported that the end user took the assembled device home with her when she was discharged from the hospital.When it would not fit in her car, they believe she removed the legs for easier transportation home.It is not known if she reassembled it correctly or if it was damaged during transportation.A root cause has not been determined.We have had no other similar complaint for this device.
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