Customer called to report the tubing entering and exiting the centrifuge bowl on came apart and there was a blood leak at the end of the patient treatment when the customer was performing the manual return of the residual kit volume, estimated blood loss is about 100ml, of which 40-50ml is established to be red blood cells.Customer decided this was not going to adversely affect the patient and would not return the residual blood volume to the patient.The customer reported that the patient was stable.Css advised the customer to thoroughly inspect the kits while installing them, and if any part of the kit is not up to the therakos standards, to not use the kit.The customer's concern is expected to be resolved by the phone assistance provided and recorded in this record or customer has agreed to call back.No product was returned by the customer for investigation.
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Batch record review of lot b706 was conducted.There were no non-conformances associated with this lot.Lot met release requirements.Trends have been reviewed for this complaint category and no trend has been detected for any lot.No product was returned by the customer for investigation.Therefore, a root cause cannot be determined based solely on the information provided by the customer.Complaints of this nature are monitored through tracking and trending.Should a trend arise, further action will be taken.
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