The user facility's physician alleged that no operator manual was received in the shipment of the subject device on (b)(6) 2013.A review of the subject device shipment packaging checklist confirmed the operator manual was included with the system when shipped to the user facility.The lumenis m22 laser is a self-install system.An examination of the subject device by a lumenis technical expert concluded the device operated to manufacture specifications.No device malfunction was reported or observed.Subject device malfunction is not the suspected cause of the event reported.Reasonable attempts by phone and email were made to obtain further information from the user facility for the reported event including patient information, patient photographs, treatment settings, sun exposure and test patch, however, none was received; therefore, lumenis is unable to evaluate treatment parameters to determine their appropriateness for treatment and to determine a cause.Should more information with which to determine a cause be reported, a follow-up mdr will be filed.
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