A siemens customer service engineer (cse) was sent to the customer site for instrument inspection.After evaluation of the instrument and instrument data, the cse decontaminated the system including the acid and base lines, replaced the waste, water and wash 1 tubing from the system to the bulk bottles, lubricated the sample syringe, checked the probe calibrations, and cleaned the databases and defragmented the hard drives.The cause for the discordant hcv result is unknown.The instrument is performing within specifications.Further evaluation of the device is not required.
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