A third party biomed stated they were told the pt claimed to be transferring either from the bed a wheelchair or from a wheelchair to the bed when the side rail lowered unexpectedly when the pt's weight was applied to the side rail.The pt did not need medical treatment.The hill-rom technician investigated the incident and found when the inspected the bed that the right intermediate side rail center arm was broken in half.The hill-rom technician has left multiple messages with the account asking for the last preventative maintenance date.The account performs preventative maintenance on the beds for electrical safety check and functional check.The technician also requested a picture of the broken side rail.The account will not return the technician's call attempts.The technician stated that he does know if the side rail was replaced or repaired since the account will not provide the needed info.No further info is available on the repair of the bed at this time.The investigation, however if any additional relevant info is identified following completion of the investigation, the additional relevant info will be submitted in a supplemental report.
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