Customer called to report drive tube blood leak during treatment procedure, at 1302 ml whole blood processed.Dnm.Peripheral access.Css asked if anyone was exposed to the blood/fluids due to the leak.Customer stated no one was exposed to blood/fluid as it was contained within the centrifuge.Css asked if there were any other alarms, customer stated they had an air detected alarm at the start of the procedure.They were able to reset the alarm and continue with the procedure.Css asked if the drive tube was broken.Customer stated the drive tube is still intact but there is a split in the tube.Css asked if patient was alright, customer stated patient is stable.Service order (b)(4) was dispatched.No product was returned for investigation.
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Batch record review of lot c312 was conducted.There were no non conformances related to this lot.Lot met release requirements.Trends have been reviewed for this complaint category and a trend has been detected.Capa (b)(4) has already been initiated to investigate this type of events.Service order (b)(4) completed: service engineer completed clean up, replaced the centrifuge leak detector strip and replaced gas shocks; performed system check out and passed.The assessment is based on info available at the time of the investigation.No product was returned for investigation at the time of this report; therefore, it could not be determined if the product met specification based solely on the info provided by the customer.(b)(4).
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