Customer reported their thinprep 5000 was intermittently breaking slides.Customer stated that two patient needed to be called back to the doctor's office to recollect lost samples.Hologic field service engineer confirmed but was unable to reproduce the error.The field service engineer replaced the following part as a precaution; slide z cicoil, slide x cicoil, galil 1.Performed all required setups per technical documentation.Ran all non-interactive motion tests to verify instrument operation ran go no-go test to verify instrument operation processed samples to confirm operation.Instrument is operational.
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