A siemens customer service engineer (cse) was dispatched to the customer site.The cse evaluated the instrument and instrument data.After instrument evaluation, the cse determined that the equilibration chamber motor was not operational.The cse replaced the equilibration chamber, buffer pump seals and ion selective electrode tubing.The cse calibrated the ion selective electrodes and determined that the customer previously replaced the chloride electrode.The cause of the discordant chloride results was due to a equilibration chamber malfunction.The cse successfully ran quality controls.The instrument is performing according to specifications.No further evaluation of the device is required.
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