The technician found the left side rail would not latch and the ratchet rivets that secure the end tube to the top of the rail were missing from the left side rail, preventing the rail from latching.The most likely cause of the missing ratchet rivets is that the side rail was ran into an object such as a door jam or wall while transporting.A search of the hill-rom maintenance records did not show hill-rom performed any preventative maintenance on this bed.It is unknown if the facility performs preventative maintenance on their beds.The ratchet rivets were replaced on the left side rail to by the technician to resolve the issue.Based on this information, no further action is required.
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