The technician found the side rail would not latch in the upright position due to the ratchet rivets that secure the end tube to the top of the rail were missing.The account stated the ratchet rivets were knocked out during transport most likely due to force such as the stretcher being ran into an object.A search of the hill-rom maintenance records showed hill-rom performed preventative maintenance on this bed in 2007 through 2013.It is unknown if the facility performed any other preventative maintenance on this bed.The ratchet rivets were replaced by the technician to resolve the issue.Based on this info, no further action is required.
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