Additional info provided by the customer at a later date confirmed that the lock wire was fully removed at the correct point in the procedure.There were no evo-20-25-12.5-e (evolution) devices of lot c923447 in stock at the time of the investigation.One evolution stent was returned for evaluation.It was not returned in the original device packaging and the introduction sys was not returned.It was not possible to confirm the lot number involved.The paperwork included with the returned stent indicated that it was from lot c923447.On evaluation of the device, the complaint was confirmed as the returned stent was not fully opened at the proximal end.It was noted that the green suture woven through the crowns at the proximal end of the stent had been pulled at some point (close to the knot).Evaluation of the waving of both the green and white sutures on the stent confirmed that they were woven correctly.The white suture was pulled during the lab evaluation and it was noted that the device did not function as intended as this action failed to cause the stent to close fully.The green suture was then manipulated by hand so that it was returned to its intended position with no excess/pulled material at any location.Once this was performed, the stent opened fully and it was possible to open and close the stent fully by pulling the white suture.The stent functioned as intended.The green suture was then pulled in an attempt to replicate the issue and it was possible to replicate the problem the customer reported as the stent failed to open fully.A possible cause of the stent not opening fully during use could be if the green suture was pulled during the stent loading process during the manufacture of the evo-20-25-12.5-e device.The relevant personnel have been made aware of this complaint.However, as actual use conditions cannot be replicated in the lab, we are unable to conclusively determine the cause of this complaint.A review of the incoming qual control records for the stent component involved in this complaint did not reveal any discrepancies that could have contributed to this complaint issue.Prior to distribution, evolution devices are subjected to a visual inspection and functional checks to ensure device integrity.A review of the mfg records for evo-20-25-12.5-e of lot c923447 did not reveal any discrepancies that could have contributed to this issue.From the info provided, the pt did not experience any adverse effects due to this occurrence.This stent was removed.The procedure was completed with another stent.Complaints of this nature will continue to be monitored for any potential emerging trends.
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