(b)(4).When reviewing similar reportable events for malibu/sovereign (b)(4) it was determined there were a low number of other similar cases.We have been available to establish that there is increasing but very low complaint trend concerning these kind of events.(b)(4).With the number of sold devices and with comparison to the daily use of them the trend observed for complaints with this failure mode is considered to be very low and acceptable.The device was inspected by an arjohuntleigh representative at the customer site and found to be out of the specification.The device was being used for pt handling and in that way contributed to the event.Arjohuntleigh representative informed in incident description form (idf) that used both floor fixings weren't suitable and had come out of the floor.These findings can be confirmed by photos attached to complaint (b)(4).Incident report memo attached to complaint file states that involved malibu bath had recently been uplifted and reinstalled by a third party, and the customer would like to re-install it once again due to the incident.We have not been able to find any contributing manufacturing anomalies.From above findings we conclude that this incident was caused by user error - incorrect re-installation of the device and poor maintenance.The info received and our evaluation as described above determined that if malibu's installation procedures were followed in accordance to assembly and installation instructions and maintenance were followed in accordance to preventive maintenance schedule, there would be no pt or caregiver at risk.
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