It was reported that during set-up of the device for a cardiopulmonary bypass procedure, the perfusion system was unplugged and it did not go on battery power.As a result, an alternate device was employed.The surgical procedure was completed successfully.There were no delays, no blood loss, or no adverse consequences to the pt.
|
The customer is going to let the system charge overnight and will call back in the morning if the battery backup still doesn't work.The field service rep (fsr) verified the system ran for thirty minutes on battery power.The fse was unable to verify reported issue.The fsr removed the batteries, as they were due for replacement, and installed new batteries.The fsr verified reference, charge and new battery voltage.The fsr performed a release test and the battery module operated to mfr specs and was returned to clinical use.The reported complaint was not duplicated during lab analysis.Per the lab eval, the suspect batteries were received in a near fully charged condition.The batteries were first charged then passed a load test as described in the instructions for use (ifu).If add'l info becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
|