The 11cc high viscosity cmw cement was not returned for evaluation.A review of the device history record (dhr) identified no issues during the manufacturing and release of this product that could have contributed to the problem reported by the customer.The product was released accomplishing all quality requirements.A 12 month complaint trend analysis for the cement was conducted on the family, as this failure is not limited to this product code.This analysis found no systemic trend requiring further action.The root cause for the cement setting too quickly cannot be positively identified.No corrective action/preventive action is required at this point as there has been no issues identified in the manufacturing or release of this device, and there have been no systematic trend.Therefore, this complaint will be closed with no further action required.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Not returned for evaluation.
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