Dealer advised end-user stated chair was tipping over.Dealer went to home and found end-user had added a one piece metal plate that goes from one footrest to the other.End-user advised it was altered due to she would have broken footplates and can not have her feet that far back.Dealer sat in chair and advised when leaned forward chair tips forward due to piece added on lightweight chair.Dealer advised removed plate and chair is fine, no injury, dealer could not provide any further information.(b)(4).
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