It was reported that during the use of the device for a non-clinical activity (in customer's biomed lab), the customer has never used the safety monitor's level detector since they bought the system.They have relied on the capiox low-level alarm.As parts and service are no longer available for the capiox unit, the customer requested their distributor to help set-up the perfusion system's level detector.When the distributor showed up, they were informed it was not working and that it could be the cable or the board itself.There was no patient involvement.
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Per technical support, the customer swapped a board from another 8k system and determined the problem was caused by a bad circuit board.When the customer called to order a replacement part, they were informed by the manufacturer's customer service they had to order it through their distributor.The customer disposed of the suspect part, therefore, no part will be returned to the manufacturer for further evaluation.
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