A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product of a picture of the defect was not provided.A dhr (device history record) review could not be conducted since the lot number wa snot provided.A corrective action cannot be applied since it is not possible to identify the defect reported and to investigate its root cause, in order to perform a proper investigation it is necessary to evaluate the sample involved on the incident.The customer complaint cannot be confirmed based only on the information provided, in order to perform a proper investigation it is necessary to evaluate the sample involved on the incident.
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