The device history record of batch number # 02g1201687 was reviewed and there were no issues or discrepancies found that could relate to the reported complaint.No non-conformance reports were originated for the lot in question.The dhr shows that the product was assembled and inspected according to specifications.The sample was not returned, however, the customer provided photographs for eval.A visual exam was performed on the photos and it was observed that there was a perforation on a section of the corrugated tubing.The customer complaint is confirmed based on the photos received.Although the complaint was confirmed, a root cause of the perforation could not be determined.All corrugated tubing material is 100% tested at the mfg facility, therefore, a defect of this type would be detected during the leak test.Current inventory of the corrugated tubing at the mfg facility was inspected and no issues were detected.A conclusion code could not be chosen as the complaint was confirmed, however, a root cause was not established.
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