Distributor reported on behalf of user facility that while the device was in use with a pt, little or no oxygen was reaching the pt.The user facility reported that the pt decompensated and was admitted to the hosp.After a few days, the pt was returned to the user facility and decompensated again.The user facility reported that the device opening was not wide enough, preventing appropriate flow of oxygen.It was reported that the nurse cut away some plastic at the device opening and the pt's condition improved.No permanent adverse effects to the pt were reported.
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