Device evaluated by mfr.: investigation completed.The device was returned for evaluation.Device analysis noted that the secondary strain relief (ssr) is perforated 8.7cm from the proximal end of the catheter.The catheter was inspected by rotating the shaft 360° to inspect for any bumps or kinks.Two kinks were present on the catheter; 107.3cm from the proximal end and 31.8cm from the proximal end.A 0.018" guidewire ) was advanced through catheter to inspect for blockage/coil present.Resistance noted ~18cm from the proximal end.Guidewire was inserted through the distal end of the catheter and resistance was met ~16cm from the distal end of the catheter.Water was flushed through the device using a syringe to inspect for any blockages/leaks.A leak was noted where the shaft is perforated on the ssr.The catheter itself was left to soak in warm water for an hour to assist in removing blockage/coil from inside catheter.After the unit was soaked in warm water, an attempt was made to flush the coil out of the catheter and using a mandrel to push coil out.These attempts were unsuccessful.Coating confirmation test was performed using crystal violet.Black shiny marks were present on the shaft which is a sign of coating damage.No pealing or flaking coating was present during this test.The coil had to be cut out of the catheter.The coil was removed successfully from the catheter.As the coil was pushed out of the catheter, a plastic material exited with the coil.A significant amount of blood was blocked inside the catheter along with blood clots.This may have contributed to resistance inside the catheter.The manufacturing batch record review confirmed that the device met all material, assembly and performance specifications.The most probable root cause has been determined to be use/user error as the dfu instructs the user to use a continuous flush throughout the procedure.(b)(4).
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