Investigation findings: the complaint sample was returned, the product shows sign of wear/use (has some debris/hair on it) no manufacturing issue was found.I have attached the bom for the (b)(4) along with the component evaluation form, msds and technical data sheet for the sling raw material.Correction: replacement sent of the shoulder pad iii.Root cause analysis: unable to determine, several factors including heat, medication and ones own sensitivity to certain chemicals/materials can cause an allergic reaction.Corrective action and/or systemic correction action taken: no action required at this time, no manufacturing issue found, i do not recall any like complaints for this item.No further information available at this time.Will provide follow ups if additional information becomes available.
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