The customer reported discrepant thyroid-stimulating hormone (tsh) results, for one patient, involving the access hypersensitive htsh assay used in conjunction with the unicel dxi 600 access immunoassay system.The customer stated the original result was released out of the laboratory.There was no report of patient injury or change in patient treatment associated with this event.Subsequent testing of the patient's sample, on the same instrument, generated lower results.The patient's plasma sample was centrifuged at 2,700 rpm (rotations per minute) for ten minutes.The sample was approximately four and one half hours old.No sample integrity issues were noted.Data provided indicated quality control (qc), system check, and precision test passed within specifications.No system issues were reported.The instrument was in normal operation.
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