Consumer states that the seams were coming undone on the plastic cover on her mattress was coming apart and one day when the caretaker was changing her bed the plastic came completely off.Consumer states that now it is just foam that the consumer is just laying on foam.Consumer states that with her weight capacity and just the foam it makes her feel like she is laying on the bed frame.Consumer states she has pre existing medical conditions so she needs a mattress with good support so that she is not in pain from her pre existing medical conditions.No additional information provided.(b)(6) 2014, end user called back and advised did not mention at the time when originally called but have pressure bruises on both hip bones and both outside edges of the knee.(b)(4).
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