Customer reports via phone that during an undetermined urology procedure, the staff reported the computer would not allow them to enter patient information, and fluro failed.Staff moved a portable c-arm fluoro unit into the room, and the procedure was completed without further incident.Customer provided no further patient or procedural information, other than to say the patient is fine.No reported injury.
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The field service engineer (fse) investigated the custome's report that they were unable to get fluoro and that a message on the generator console stated that the park arm was retracted when it was not.Fse verified park arm movement and limits, and re-adjusted the decel (de-acceleration) from 90 to 75 which is the manufacturer recommended setting.Fse reported that he was unable to duplicate the park arm message on generator console unless the park arm was retracted a little (i.E.Not in correct position).Fse also reported that the fluoro was working properly.Customer had also said that they had received a pop up message on the infimed imaging monitor about deleting info and that they were unable to enter patient info.Fse was not able to duplicate this message described by customer.System was working normally.Fse verified system opertion acording to service checklist qssrwi4.1, and returned the unit to the customer for full service.
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