Customer reports via phone that during an undetermined urology procedure, the system overheated and fluoro failed.Staff moved the patient to another room where the procedure was completed without further incident.No reported injury.Customer did not provide any further patient or procedure information, other than to report the patient is fine.
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Field service engineer (fse) troubleshot system and found that the digital spot settings in the adult mode were at 40 kv, 160 ma, at 2 sec backup time.Fse reset to the default settings of 75 kv, 250 ma, 2 sec backup time; tested the system's heat unit output and found the system functioning normally.This was operator error.Fse inserviced customer on how to reset settings to default.Fse was unable to determine how settings got changed.Fse completed the hydravision dr system service checklist (b)(4) and returned unit to the customer for full service.
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