Customer reported (2) instances of their thinprep 5000 instrument producing an error and stopping after sipping liquid into the filter.Customer will recall the patient for a new sample collection since the whole sample was lost.The field service engineer confirmed; but was unable to reproduce error.Replaced parted as a precautionary measure.Performed preventive maintenance and performed all required setups per technical documentation.Processed samples to confirm operation.Instrument operational.Us: this is a reportable event since the patient needed to be recalled for additional sample collection, which resulted in a delay in patient diagnosis.Great britain: this is not classified as a reportable event, per the current version of the eu meddev guidelines.There was no injury or misdiagnosis.The instrument's protection against a technical fault functioned correctly as the instrument displayed an error code to warn the user at the time and subsequently stopped.The issue was successfully resolved following field service intervention.
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