Customer reports via phone that during an kidney stone removal procedure, patient gender and age not reported by the customer, the table movements failed.Staff moved the patient to another room, but they moved the patient back to the urology room, and used the table "over-ride" button to complete the procedure.No reported injury.
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Field service engineer (fse) investigated and confirmed the table motions complaint, troubleshot and replaced the 24v power supply.After replacing the power supply, fse found that only half of table motions were operable.Further troubleshooting showed failure of the hydraulic pump motor controller.Fse replaced the hydraulic pump motor control assembly and the table operated normally.The unit was checked for proper operation per service manual and returned to full service.
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