Customer reports via phone that during an undetermined urology procedure, the system collimator failed, and locked out fluoro.Staff moved the patient to another room, where the physician completed the procedure without further incident.Customer did not provide further patient or procedural information, other than to say the patient is fine.No reported injury.
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Tech support assisted biomed who reported the collimator would intermittently jam giving an error.Biomed said he had received the new collimator and needed assistance with configuring and calibrating the new part.On final callback, biomed said collimator was installed, configured, and calibrated, and system was back in service.
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