Three (3) pictures of catalog number 880-15kit (neonate dual heated dual drain) were received for analysis.They were visually inspected finding the corrugated tubing melted.A dimensional and functional inspection of the product involved in the complaint could not be conducted since the product was not returned.The device history record (dhr) of batch number 02b1401846 was reviewed and no issues or discrepancies were found relate to this complaint.No non conformance reports were originated for the lot in question that can be associated to the complaint reported.The dhr shows that the product was assembled and inspected according to our specifications.The customer complaint was confirmed based on the visual inspection of the received pictures.The pictures showed a melted section on the corrugated tubes, but the product ifu states several recommendations in order to avoid overheating.Based on this, it is not possible to determinate the root cause of the failure reported.If device sample becomes available at a later date this complaint will be re-opened.
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