It was initially reported that on (b)(6) 2014, the bottom lower housing of the autopulse platform was coming apart.Customer indicated that the platform worked fine.No patient involvement was reported.No further information was provided.The autopulse platform was subsequently returned to zoll for investigation.During investigation, the autopulse platform displayed a user advisory (ua) 27 (encoder fault (>3000 rpm)) message.Although the customer did not report this, ua 27 is considered a reportable malfunction.
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The autopulse platform in complaint was returned to zoll on 09/03/2014 for investigation.Investigation results as follows: visual inspection of the returned platform shows that the battery lock clip was bent and the bottom enclosure was cracked.It was also observed that the top cover and the front enclosure were damaged.The physical damages found during visual inspection confirmed the initial reported event of the bottom lower housing coming apart.The damages appear to have been caused by normal wear and tear (autopulse manufactured in september of 2008).A review of the autopulse platform's archive was performed and the archive data shows that no clinical use with a patient occurred on the initial reported event date of(b)(6) 2014.Functional testing was performed and the platform failed the initial testing.The platform ran with a large resuscitation test fixture (lrtf) and a user advisory (ua) 27 (encoder fault (>3000 rpm)) message was observed during testing.It was found that the integrated encoder gearbox was at fault.Based on the initial investigation, the parts identified for replacement were the front enclosure, battery lock clip, bottom enclosure, top cover and the integrated encoder gearbox.In summary, the initial reported complaint that the bottom lower housing of the platform came apart was confirmed during visual inspection.The fault was found to be due to normal wear and tear.The observed ua 27 fault is unrelated to the initial reported complaint.The ua 27 was found to be due to a defective integrated encoder gearbox.
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