An event regarding a packaging issue involving a metal head was reported.The event was confirmed.Method & results: device evaluation and results: the outer box, outer and inner tyveks and blisters and device were returned.There was evidence of damage to the outer box, consistent with rough handling.Both the inner tyvek and blister and outer tyvek and blister were returned unopened and when they were peeled back, there was evidence of a complete seal on both.When the tyveks were peeled back, scuffing was noted on the outside of the inner blister and the inside of the outer blister, in an area under where the device sat but no scuffing was present on the inside of the inner blister where the device was.Device history review: all devices in the reported lot were manufactured and accepted into final stock with no reported discrepancies.Complaint history review: there have been no other events for the reported lot.Conclusions: the root cause was most likely a combination of rough handling of the device and the femoral head packaging part in the inner blister.The femoral head packaging part can weigh on the inner blister, this may have been aggravated by rough handling, creating friction between the outside inner blister and the inner outside blister and causing the observed scuffing.The device was packed as per assembly drawing, which matches the bill of materials package design that was ship tested.This product was ship tested for package design and met the acceptance criteria.There was no patient risk associated with this event and no manufacturing issues were identified.
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