One box of samples product 8881570123, lot 13h1604 was received for evaluation.Photographs of the box and the content were sent to the supplier for analysis.The supplier confirmed that the photographs and the syringes in the box correspond to the label on the box.A device history record (dhr) review was completed for lot# 13h1604 which was released on august 13, 2013.There were no manufacturing related issues related to the complaint issued for this lot.The syringes were filled at 3 ml as per the labels and as per the manufacturing records of lot 13h1604.The product was packaged properly.A root cause analysis determined the most likely root causes to be either the customer expected 10 ml syringes or that there was a mistake when ordering or the wrong product was shipped to the customer.There is no corrective or preventive action planned at this time as this product was manufactured and packaged properly at the supplier.If additional information is received, the investigation will resume as needed.This complaint will be used for trending purposes.
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