Customer reported that their instrument turned the thinprep vial upside down and all the contents spilled out.Customer shut down the thinprep 3000 process until it gets serviced.Customer will recollect spilled vial.Technical service could not replicate isolated incident.Technical service performed service and cleaned instrument and ran three trays of pt sample vials; instrument operational.This is a reportable event since the thinprep 3000 processor did not perform as intended and the pt needed to be recalled for additional sample collection, which resulted in a delay in pt diagnosis.
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